Política de reembolso

We offer a 30-day return policy. You may request a return within 30 days after receiving your item.

To be eligible for a standard return, the item should be in the same condition in which you received it, unused, in its original packaging, and accompanied by proof of purchase. These conditions do not limit any mandatory consumer rights that apply to you.

To request a return or cancel an eligible unfulfilled order, visit Returns & Cancellations. You can also contact us at support@buzzferret.com with your order number. If your return is approved, we will provide the return address and instructions. Please do not send items back before receiving these details.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping and packaging costs. If an item is defective, damaged, or incorrect, contact us immediately; when the issue is confirmed, Buzz Ferret will cover the reasonable return shipping cost or provide another appropriate solution.

Damages and issues

Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Perishable goods, personalized or custom-made products, hazardous materials, flammable liquids or gases, gift cards, and sealed personal-care or hygiene goods that have been opened may be non-returnable where permitted by law. Contact us if you have questions about a specific item. Mandatory consumer rights always apply.

Exchanges

The fastest way to exchange an item is to return the original item and, after the return is accepted, place a separate order for the replacement.

European Union right of withdrawal

For orders delivered to consumers in the European Union, Buzz Ferret provides a 30-day withdrawal period, which is longer than the statutory 14-day minimum. The period begins when the last item in the order is delivered and extends to the next business day when the final day falls on a weekend or public holiday. You may withdraw without giving a reason, and you may cancel an order through your customer account at any time before it is fulfilled.

After notifying us of withdrawal, return the goods within 14 days unless we arrange otherwise. You may inspect the goods as you would in a physical store; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. The customer pays the direct return cost for a change-of-mind withdrawal. We refund payments received, including the cost of standard delivery, within 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the goods or proof that they were sent back. Extra delivery costs for a more expensive delivery method are not refundable.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method. Banks and card providers may need additional processing time. For EU withdrawal requests, the timeline stated in the EU section applies. For other eligible returns, please contact support@buzzferret.com if more than 15 business days have passed since approval.